Nicolás Ortiz Sr. | Black Hare | Mata Ortiz pottery

While we do our best to keep that from happening, sometimes packages get damaged during transit. Please take photos of the box's condition and packaging upon receipt. Let us know within  a week of delivery of any damages or issues. A refund will only be awarded if pictures for insurance claim are provided of packaging and damaged pieces within 7 days of delivery.  Packaging and product must not be thrown away until insurance procedures are finished. Failure to follow any of these requirements will void your refund. 

We hope you enjoy your piece!

 FOR PICK UP:

Please wait for an e-mail notification indicating your order is ready.

If you need your piece right away, please text or call (915) 259-8059, and we will do our best to get your order ready to go.

INTERNATIONAL:

If ordering outside of the U.S.A., please get in touch at info@flordebarrogallery.com  or text/whatsapp at (915) 259-8059

 Returns Policy:

At Flor de Barro Gallery, we strive to provide the utmost satisfaction with every artwork purchase. However, due to the unique nature of original artwork and limited editions, we have implemented a strict "No Returns" policy. We encourage all patrons to thoroughly review and consider their selections before purchasing.

Once an artwork has been purchased, it is considered a final sale. We are unable to accept returns, exchanges, or provide refunds unless the artwork has been significantly damaged during transit. In the unfortunate event of damage during shipping, please notify us within 7 days of receiving the artwork, and we will work with you to resolve the issue. (Please see our shipping insurance policy and guarantee.)It is important to note that as handmade works of art, some pieces may exhibit unique characteristics, slight variations, or imperfections, which contribute to their authenticity and value.

We highly recommend that customers carefully inspect their chosen artwork before purchasing. Photographs and dimensions are provided for each piece to assist in making an informed decision. Additionally, we are more than happy to address any questions or concerns you may have before finalizing your purchase. If you would like additional pictures of your piece, please text or emails us:

E-mail: Info@flordebarrogallery.com

Text: 915 259-8059

We appreciate your understanding and support in upholding our "No Returns" policy. Our commitment is to showcase exceptional artwork and ensure a seamless experience for all our valued patrons. Thank you for your trust in Flor de Barro Gallery.

 Shipping Damages Policy:

While we strive to ensure your artwork arrives safely, sometimes accidents happen during delivery. If your artwork arrives damaged, we're here to help!

Please take a moment to photograph the box and packaging as soon as you receive it. Notify us within one week of delivery, and don't forget to include the pictures for insurance purposes. Keep both the packaging and the damaged pieces until our insurance procedures are complete. Failure to provide documentation may result in the voiding of your refund.

At Flor de Barro Gallery, we care about your satisfaction and aim to resolve shipping issues promptly. We appreciate your understanding and cooperation with our shipping damages policy. Feel free to reach out to us with any concerns.

Email: info@flordebarrogallery.com Text: (915) 259 8059

We hope you enjoy your piece!

 Shipping Damages Policy:

While we strive to ensure your artwork arrives safely, sometimes accidents happen during delivery. If your artwork arrives damaged, we're here to help!

Please take a moment to photograph the box and packaging as soon as you receive it. Notify us within one week of delivery, and don't forget to include the pictures for insurance purposes. Keep both the packaging and the damaged pieces until our insurance procedures are complete. Failure to provide documentation may result in the voiding of your refund.

At Flor de Barro Gallery, we care about your satisfaction and aim to resolve shipping issues promptly. We appreciate your understanding and cooperation with our shipping damages policy. Feel free to reach out to us with any concerns.

Email: info@flordebarrogallery.com Text: (915) 259 8059

We hope you enjoy your piece!