Policies & FAQ

Frequently asked questions

About Flor de Barro Gallery

Are all the pieces original?


Yes! At Flor de Barro Gallery all of our pieces are signed by the artist and each piece is unique. We pride ourselves in personally selecting each of our pieces. You will be able to find works from over 50 Mata Ortiz potters, Jesus Guerrero Santos (Guadalajara, Jalisco), Sergio Rodriguez Garcia (Chihuahua, Mexico), and even famous Mexican muralist Rufino Tamayo.




Where are you located?


We are located in the beautiful border city of El Paso, Texas. Our address is 6721 Westwind Dr, El Paso, Tx 79912.




Where is Mata Ortiz?


Mata Ortiz is located the Mexican state of Chihuahua about 4 hours south and west of El Paso, Texas, United States. It is a small town of under 2,000 inhabitants that has earned recognition for its popular production of pottery. It is home to Master Artisan Juan Quezada, a celebrated Mexican artist.





Shipping & Payment

Do you ship internationally?


Yes we do, please email us at info@flordebarrogallery.com to get a shipping quote to your country. You are responsible for fees and custom taxes. We are not responsible for damages to the pieces when going through customs.




Accepted Payment Methods


We accept all major credit and debit cards, as well as Paypal.
For layaway and payment plans please refer to next question.




Payment Plans


We are happy to offer you a payment plan so you can get the piece of your dreams.
Please get in touch with us at info@flordebarrogallery.com before purchasing. We offer 3 month payment plans with no interest. Your piece will ship as soon as the last payment is approved. Merchandise belongs to Flor de Barro Gallery until full payment is complete.
We reserve the right to terminate the plan if payment is 2 months late with a 20% restocking fee. If you cancel your payment plan there is also a 20% restocking fee.




What happens if my piece arrives broken?


While we hope that doesn't happen, sometimes things can get damaged during delivery. Please take photos of box condition and packaging upon receipt. Let us know within a week of delivery, after a week we consider your piece as accepted. Refund will be void if pictures for insurance aren't provided of packaging and damaged pieces. Packaging and product must not be thrown away until insurance procedures are finished. Failure to provide any of these requirements will void your refund.