Policies & FAQ

Frequently asked questions

About Flor de Barro Gallery

Are all the pieces original?


Yes! At Flor de Barro Gallery all of our pieces are signed by the artist and each piece is unique. We pride ourselves in personally selecting each of our pieces. You will be able to find works from over 50 Mata Ortiz potters, Jesus Guerrero Santos (Guadalajara, Jalisco), Sergio Rodriguez Garcia (Chihuahua, Mexico), and even famous Mexican muralist Rufino Tamayo.




Where are you located?


We are located in the beautiful border city of El Paso, Texas. Our address is 6721 Westwind Dr, El Paso, Tx 79912.




Where is Mata Ortiz?


Mata Ortiz is located the Mexican state of Chihuahua about 4 hours south and west of El Paso, Texas, United States. It is a small town of under 2,000 inhabitants that has earned recognition for its popular production of pottery. It is home to Master Artisan Juan Quezada, a celebrated Mexican artist.





Shipping & Payment

Do you ship internationally?


Yes we do, please email us at info@flordebarrogallery.com to get a shipping quote to your country. You are responsible for fees and custom taxes. We are not responsible for damages to the pieces when going through customs.




Accepted Payment Methods.


We accept all major credit and debit cards, as well as Paypal. You can also buy now and pay later with Sezzle, click here to learn more.




What happens if my piece arrives damaged?


While we hope that doesn't happen, sometimes things can get damaged during delivery. Please take photos of box condition and packaging upon receipt. Let us know within a week of delivery, after a week we consider your piece as accepted. Refund will be void if pictures for insurance aren't provided of packaging and damaged pieces. Packaging and product must not be thrown away until insurance procedures are finished. Failure to provide any of these requirements will void your refund.




Shipping Info


Your piece will be shipped between 1 and 2 business days, and it will take 2-7 business days to arrive. Shipping is through USPS or UPS. You will receive an email with your tracking information as soon as your piece(s) is ready to go. All shipping prices are calculated during check out. Each piece includes separate shipping because most of the time it is better to ship each piece separately so they arrive intact to your home.




Returns


We offer free returns within 30 days if you have received the wrong order or received the piece in an unaceptable state, please check above for shipping damage policy.

Due to the delicate quality of our pieces, if you have changed your mind about the piece there is a 15% restocking fee, shipping must be covered, and piece must be returned in the original condition. Any damages during shipping will cancel a refund.