Policies & FAQ
Frequently asked questions
About Flor de Barro Gallery
Are all the pieces original?
Yes! At Flor de Barro Gallery all of our pieces are signed by the artist and each piece is unique. We pride ourselves in personally selecting each of our pieces. You will be able to find works from over 50 Mata Ortiz potters, Jesus Guerrero Santos (Guadalajara, Jalisco), Sergio Rodriguez Garcia (Chihuahua, Mexico), and even famous Mexican muralist Rufino Tamayo.
Where are you located?
We are located in the beautiful border city of El Paso, Texas. Our address is 6721 Westwind Dr, El Paso, Tx 79912.
Where is Mata Ortiz?
Shipping & Payment
Do you ship internationally?
Yes we do, please email us at firstname.lastname@example.org to get a shipping quote to your country.
Accepted Payment Methods.
We accept all major credit and debit cards, as well as Paypal.
What happens if my piece arrives damaged?
Your piece will be shipped between 1 and 2 business days, and it will take 2-7 business days to arrive. Shipping is through USPS or UPS. You will receive an email with your tracking information as soon as your piece(s) is ready to go. All shipping prices are calculated during check out. Each piece includes separate shipping because most of the time it is better to ship each piece separately so they arrive intact to your home.
We offer free returns within 30 days if you have received the wrong order or received the piece in an unaceptable state, please check above for shipping damage policy.
Due to the delicate quality of our pieces, if you have changed your mind about the piece there is a 15% restocking fee, shipping must be covered, and piece must be returned in the original condition. Any damages during shipping will cancel a refund.